Last Updated: October 11, 2026
At Oni District, we want you to shop with confidence. This Refund & Return Policy explains our return eligibility requirements, refund procedures, and membership billing policies.
We offer a 60-day return window from the date your order is delivered.
To qualify for a return, your item must:
Be returned in its original condition, unused and unworn.
Include its original packaging and any accompanying accessories.
Show no signs of damage, alterations, or excessive handling beyond what is necessary to inspect the item.
Items that arrive damaged, defective, or incorrect are handled separately and remain eligible for applicable remedies.
To initiate a return, contact our customer support team at support@onidistrict.com within 60 days of delivery.
Please provide your order number, the item you wish to return, and the reason for your request.
Our team will provide return instructions and any additional information necessary to process your request.
Please contact us before shipping any items back. Returns sent without prior communication may experience processing delays.
Customers are responsible for return shipping costs for standard returns, including changes of mind, sizing preferences, or unwanted items.
If an item arrives damaged, defective, or incorrect due to an error on our part, we will arrange an appropriate resolution, including covering reasonable return shipping costs when a return is necessary.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returns without tracking information.
Once your return is received and inspected, we will notify you of its approval or rejection.
Approved refunds will be issued to the original payment method within 10 business days after approval. Your financial institution may require additional time to reflect the refund in your account.
Refunds cover the eligible returned merchandise. Original shipping charges are generally nonrefundable unless required by applicable law or the refund results from our error.
If more than 15 business days have passed since your refund was approved, please contact support@onidistrict.com.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible after delivery.
Please include your order number, a description of the issue, and photographs when available.
We will review the issue and offer an appropriate resolution, which may include a replacement, exchange, or refund.
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.
Certain items may be excluded from standard change-of-mind returns, including:
Personalized or custom-made products clearly identified as nonreturnable before purchase.
Items that have been altered or damaged after delivery.
Items explicitly designated as final sale before purchase, where permitted by law.
These exclusions do not affect your statutory rights regarding defective, damaged, misdescribed, or incorrectly supplied products.
Orders placed through Oni District include enrollment in Oni VIP Club, which may also be presented under another membership name.
The membership begins with a 30-day free trial, followed by recurring charges of $29.99 USD per month, unless canceled before the first billing date.
Membership charges are separate from physical merchandise purchases.
You may cancel your membership at any time by emailing support@onidistrict.com, calling 347-770-7841, or texting that number.
Cancellation requests received before the next scheduled charge will prevent that charge, even if our support team processes or confirms the request afterward.
Membership payments already collected are generally nonrefundable for elapsed billing periods, except where required by law, where charges were unauthorized or incorrect, or where charges occurred after a valid cancellation request.
Returning a physical product does not automatically cancel an active Oni VIP Club membership. Membership cancellations must be requested separately.
For complete membership terms, please review our Terms of Service.
If you wish to cancel a merchandise order, contact us as soon as possible at support@onidistrict.com.
We will attempt to accommodate cancellation requests before an order enters processing or shipment.
Orders that have already shipped may need to be returned under this policy.
Please contact customer support and obtain return instructions before sending any merchandise.
Oni District Store LLC
4043 Riverdale Rd. #1139
Ogden, UT 84405
United States
This address is designated for authorized merchandise returns.
For questions regarding returns, refunds, exchanges, or membership cancellations, contact:
Oni District Store LLC
Website: https://onidistrict.com
Email: support@onidistrict.com
Phone/Text: 347-770-7841